Privacy Policy my50
This page explains how my50 collects, uses, stores, and protects personal information of Malaysian users. Please read carefully to understand your rights and how we handle your data.
1. Information We Collect
My50 collects several categories of information when you register and use our platform. This collection is necessary to enable proper service operation, securely process transactions, and comply with applicable Malaysian legal requirements.
Account Information
During registration, we collect your full name, email address, phone number, username, and self-set password. This information is used to verify your identity, enable login, and manage your account.
Device & Browser Information
The platform automatically records technical details about the device you use — including device type (Android, iOS, desktop), browser model, operating system version, IP address, and language settings. This data helps us optimize your experience across different devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect required transaction information via local payment methods like TNG eWallet, FPX, and bank transfers. We do not store your credit card details or banking passwords — all payment processing is done through approved third-party encrypted channels.
Usage Data & Cookies
We record information on how you interact with the platform — including pages visited, games played, session duration, and in-app actions. Cookies are used to maintain login sessions, save preferences, and analyze usage patterns in aggregate.
2. Purpose of Using Information
All information collected by my50 is used solely for the purposes stated below and will not be used for any other reason without your prior consent:
- Account management: Enables registration, login, identity verification, and user profile management
- Transaction processing: Processing deposits and withdrawals in MYR through your chosen payment methods
- Platform Security: Detecting and preventing fraud, unauthorized access, and account misuse
- Service improvements: Analyzing usage patterns to enhance platform performance and user experience
- Communication: Sending important notifications related to your account, transactions, and policy updates
- Legal Compliance: Fulfil reporting and compliance requirements mandated by applicable Malaysian law
My50 does not use user data for third-party advertising or sell personal information to external companies.
3. Data Storage & Security
My50 uses SSL encryption (Secure Socket Layer) for all communications between your device and the platform servers. This means all data transmitted — including login info and transaction details — is protected from interception by third parties during transfer.
Data Storage
User data is stored on protected servers with strict access controls. Only authorized personnel who require access for operational tasks are permitted. User passwords are hashed — meaning we cannot read your original password and will never ask for it via email or messages.
Retention Period
Active account information is kept while your my50 account remains active. After account closure, data may be retained for a limited period to meet legal and audit requirements before secure deletion.
Cookies & Tracking
The platform uses session cookies to keep you logged in and preference cookies to save your settings. You can manage or delete cookies through your web browser settings, though this may impact certain platform functions.
4. Sharing Information with Third Parties
My50 does not sell, rent, or share users’ personal information with third parties for marketing or advertising purposes. However, data may be shared with others under limited circumstances:
Payment Service Providers
To process deposit and withdrawal transactions in MYR, necessary payment details are shared with authorized payment gateway providers (such as TNG and FPX processors). These providers are bound by strict confidentiality agreements and security standards.
Legal Requirements
My50 may be required to disclose user information to Malaysian authorities or law enforcement agencies if mandated by court orders, official investigations, or other lawful requirements. In all such cases, we only disclose the minimum necessary information.
Cross-Border Data Transfers
If data needs to be transferred to servers outside Malaysia for operational purposes, such transfers comply with appropriate data protection requirements and include sufficient technical safeguards to keep your data safe.
5. User Rights & How to Contact Us
As a my50 platform user, you have certain rights related to your personal data. These rights can be exercised by contacting our support team through official channels.
Access Rights
You have the right to request a copy of the personal information we hold about you. Such requests will be handled within a reasonable timeframe. We reserve the right to verify your identity before granting access to the data.
Correction Rights
If your personal information is inaccurate or incomplete, you may request corrections via your account panel or by contacting my50 customer support. We will update the information within the specified timeframe.
Right to Deletion
You may request the deletion of your account and personal data. Please note that some data may need to be retained to comply with legal obligations, complete pending transactions, or prevent fraud even after your deletion request is received.
Privacy Policy Changes
My50 reserves the right to update this Privacy Policy periodically to reflect operational changes or legal requirements. Any material changes will be notified to active users. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Us
For any inquiries about this Privacy Policy, data access requests, or privacy concerns, please contact us via email: [email protected]. For general platform questions, visit FAQs us first — most common questions are already answered there.
Your Data, Your Control
We are committed to transparency in data handling. If you have questions about privacy or want to use my50 with full confidence, next steps are outlined below.