Responsible Gaming with my50
Having fun is your right — but your health and life balance come first. my50 is committed to ensuring every user has access to the information, self-control tools and support they need to play responsibly.
My50's Commitment to Responsible Gaming
My50 believes digital entertainment should be a source of enjoyment — not stress or hardship. As an entertainment platform serving Malaysian users, we take this responsibility seriously and provide a range of resources to help you stay in control of your gaming experience.
The my50 platform is designed to keep users in control at all times. We do not encourage excessive gaming, do not promise guaranteed returns, and do not target individuals showing signs of at-risk behaviour with offers that could make their situation worse.
We also actively enforce a minimum age policy — only users aged 18 and above are permitted to register and use the my50 platform. This is a line we do not compromise on.
Know the Signs of At-Risk Behaviour
One of the most important steps in responsible gaming is recognising early warning signs in yourself or someone you care about. Watch out if you or someone you know is showing any of the following signs:
Using money meant for bills, food, or family needs for betting is a serious warning sign that requires immediate attention.
Continuing to play in hopes of winning back money already lost — this is a pattern that can lead to even greater losses.
Trouble sleeping, thinking about the game constantly, or neglecting daily responsibilities are signs that gaming has gone beyond healthy limits.
Conflicts with family or friends over money, time, or changes in behaviour are a signal that gaming is starting to have a negative impact on your social life.
Hiding how much you've been playing or how much money you've spent from those close to you is an inner acknowledgement that something isn't right.
Feeling anxious, irritable or distressed when not playing can be a sign of dependency that requires professional support.
Setting Time & Budget Limits — It Starts with You
The most effective way to keep gaming enjoyable is to set clear limits before you start — not after. Here's a practical guide we encourage all my50 users to follow:
Monthly Budget Limit
Set a maximum amount in MYR (RM) that you're comfortable spending on entertainment each month — and treat that money as already spent the moment you start a session. Don't top up your budget once the limit is reached, and never use money set aside for essential expenses.
Session Time Limit
Set an alarm or reminder before you start playing. Time passes quickly during a session — an external reminder helps you recognise when it's time to stop. Shorter, more focused sessions are healthier than long, draining ones.
Breaks & Cooling-Off Periods
If you're feeling overwhelmed or stressed, take a few days off. This cooling-off period gives you the space to reassess your relationship with gaming from a calmer, more objective perspective.
Deposit Controls
Contact the my50 support team if you'd like to set a monthly deposit limit on your account. We can help cap the amount you're able to deposit within a given period to keep you in control.
Self-Exclusion Options — When You Need Space
Sometimes the most responsible step is to take a complete break from the platform. my50 fully supports this decision, and we will never discourage or question your choice to step away.
If you'd like to exclude yourself from using the my50 platform for a set period — whether that's a few weeks, a few months, or permanently — you can reach our support team at [email protected] to process your self-exclusion request. During this period, your account will be restricted and you will not receive any promotional communications.
We also encourage users who feel they need further support to reach out to a professional. Support organisations such as Talian Kasih (15999) in Malaysia offer free and confidential counselling services. Seeking professional help is a sign of strength, not weakness.
Restrict account access for anywhere from a few days to a few months — contact support to activate.
Permanently close your account and restrict re-registration — this option is available to all users upon request.
Minor Protection
My50 strictly prohibits anyone under the age of 18 from registering or using the platform. This is not just a policy — it is a responsibility we take very seriously.
During registration, we collect date of birth information and reserve the right to request age verification documents at any time. Accounts suspected of belonging to minors will be suspended immediately pending verification.
To parents and guardians: we encourage you to have open conversations with your children about responsible internet use, including online gaming platforms. Use parental control software on shared devices to prevent unintended access.
If you suspect a minor is using the my50 platform, please contact us immediately at [email protected] so we can take prompt action.
Stay Balanced — Entertainment as Part of Life, Not All of It
Online gaming should be a small part of a balanced life — not the main focus. my50 encourages users to always put their health, family relationships, work and social responsibilities above any entertainment activity.
Check in with yourself regularly: is gaming still fun and within control? Is it taking time away from things that matter more? Honest answers to these questions are the best guide to deciding whether you need to adjust your habits.
Remember: winning or losing at a game does not define your self-worth. Gaming outcomes are random and can never be guaranteed. Every session should end without affecting your emotional or financial wellbeing.
For enquiries related to responsible gaming or to find out more about account control features, contact the my50 support team at [email protected] or visit our FAQ page for further guidance.